Stax Activewear Owners Apologize for Unfulfilled Orders

Don Robertson and Matilda Murray have issued their first statement since news that their multimillion dollar activewear brand, Stax, has gone into liquidation. 

The Rich Listers, who founded the label in in 2015, posted a lengthy statement on Instagram, addressing their loyal clients. 

'I want you to know that we have heard you,' their statement began. 

'First and foremost, we're truly sorry for this and for not communicating earlier.

'Stax was built over more than a decade with an incredible community and knowing that so many of our customers have been impacted is something we carry every day.'

The pair went on to broach the topic of unsent orders. 

'I know that doesn't change the frustration or disappointment so many of you are feeling,' the statement read.

'If you placed an order and haven't received it, we completely understand why you're upset.'

The statement suggested that customers who wished to do so could seek refunds through their financial institutions. 

'Following the appointment of Receivers and Managers, control of the company, its operations and its assets transferred from us to the receivers. Decisions regarding outstanding orders and the administration of the business are now being managed through that process,' it read.  

'If you paid by credit card, debit card or PayPal and have not received your order, you may also wish to contact your payment provider to ask about the options available to you, including any buyer protection or chargeback processes that may apply.'

They concluded: 'Thank you as well to those who have shown us kindness during what has been the most difficult chapter of our lives.'

Liquidators were appointed to the popular brand last Friday.

The company was wound up at a general meeting and Brian Raymond Silvia and Michael Charles Hird were appointed liquidators, a notice filed with the Australian Securities and Investment Commission stated. 

The activewear brand began in a Perth bedroom in 2015 and experienced a stratospheric rise over the next decade