Dress Dispute Erupts: Designer vs. Furious Mom

Prominent  designer Lillian Khallouf is urging an unhappy customer to come to a 'reasonable' resolution after they vowed to take her to a tribunal.

Khallouf, whose couture gowns have been worn by the likes of Jennifer Hawkins, and , has been accused by a woman named Rasha Hassan of providing two 'defective' dresses prior to an engagement party.

Khallouf stands by the 'craftsmanship and quality of the garments delivered' but has offered Hassan a full refund 'in good faith'.

However, Hassan, not satisfied by the offer of a refund by Khallouf, is seeking $25,000, which she says she intends to pursue with the Civil and Administrative Tribunal.

Khallouf's team said this week they had not received a formal NCAT claim, but 'would welcome the opportunity for the matter to be assessed in a fair and balanced forum should it proceed'.

The saga began in February when Hassan began sharing posts on Instagram and making allegations against an unnamed Sydney designer.

She claimed she had ordered two dresses from this designer in November to be worn at her daughter's engagement party on February 13.

While waiting for the dresses to arrive, Hassan claimed she purchased back-up gowns in the event they were not delivered.

Of the two dresses made by Khallouf, one white gown was to be worn by Hassan herself, while the second cream dress was intended for her daughter Lila. 

Hassan claimed the white dress, which she said she had paid $4,900 for, began 'falling apart' at the party. She has released video that she claims backs this up.

Meanwhile, her daughter Lila's dress, which cost $6,840, was intended to be a lace corset look with a sleek skirt made from layered tassels. 

Hassan claimed the frock did not meet the quality she expected, showing photos of the dress with uneven and crumpled tassels. 

She said she had to use a GHD straightener to fix the appearance of the tassels, but was still not satisfied with the quality of the design. 

Hassan claims that, before the party, she spent thousands sourcing and purchasing replacement gowns and jewellery because she was not confident Khallouf's dresses would arrive on time.

The price of these replacements figures into the amount she is seeking. 

Hassan claimed she was not satisfied by the quality of the design