Controversy-plagued Pandemonium Rocks music festival has suffered another blow following a massive data breach that has reportedly exposed sensitive information of hundreds of ticketholders.
Fans learned their data – including information like bank details, email addresses, and phone numbers – had been accidentally leaked on Saturday, just hours ahead of the festival’s opening event in Melbourne.
Ticketholders had provided this information while applying for partial refunds, after 7 out of the 13 scheduled acts dropped out.
A statement by festival organisers confirmed the data was visible between 5.47pm until 7.20pm on Friday.
‘All people within that time frame who filled the (refund) form will be contacted by Pandemonium directly asap to notify them that their data was made public during that window and to advise their banks to update their information,’ the statement said.
Controversy-plagued Pandemonium Rocks music festival has suffered another blow, following a massive data breach that has exposed sensitive information of unlucky ticketholders
‘We are sincerely sorry for the angst this has caused.’
The extent of the data breach has not been confirmed by organisers.
Earlier this month, it was announced that six acts had been scrapped from the festival, including international headliners Placebo and Deep Purple as well as US band Dead Kennedys.
Fans learned their data – including information like bank details, email addresses, and phone numbers – had been accidentally leaked on Saturday, just hours ahead of the festival’s opening event in Melbourne. (Pictured: Fans attending the music festival on Saturday in Melbourne)
A statement by festival organisers confirmed the data was visible between 5.47pm until 7.20pm on Friday
The location of several dates have also been changed, while organisers also confirmed that its original multi-stage layout had been condensed into one stage.
General admission tickets have also been slashed from around $285 to $190, while VIP tickets have been reduced from $830 to $650.
Pandemonium Rocks then clarified on social media that, despite the changes, ticket holders could not claim a full refund.
Earlier this month, it was announced that six acts had been scrapped from the festival, including international headliners Placebo and Deep Purple as well as US band Dead Kennedys. (Pictured: Alice Cooper and Nina Strauss perform at Pandemonium Rocks festival in Melbourne on Saturday)
Instead, they could either receive one complimentary GA ticket per full price ticket purchased, a partial refund of $70 (which is the difference between the initial price and the new ticket price), or an ‘exclusive Pandemonium hoodie valued at $100’.
The decision not to provide a full refund option caused outrage among fans, who took to social media at the time to voice their disapproval.
Last month, the festival was hit by fears it would be cancelled after a string of Australian festivals got the axe.
But organisers reassured fans at the time the festival would go ahead with ‘some changes’, before officially confirming the line-up alterations.
Fans were once again left disappointed last week when American rock band Palaye Royale also dropped out due to a devastating family emergency.
The band – consisting of brothers Remington Leith, Sebastian Danzig, and Emerson Barrett – took to Instagram to explain that their mother has been told she only has a few days left to live amid a battle with stage four brain and lung cancer.
Fans were once again left disappointed last week when American rock band Palaye Royale also dropped out due to a devastating family emergency
