Girls Aloud fans are up in arms as they are yet to receive tickets for the band’s Birmingham show, which is just hours away.
Those who had paid to see the noughties girlband’s reunion tour gig at the Resorts World Arena on Tuesday night flooded X, formerly Twitter, asking what to do as they arrived in the city.
Many desperate fans hit out at provider Ticketek, describing it as the ‘most stressful experience’ after waiting in all day in the hope their tickets would arrive on time.
The company have responded to the uproar with a statement on the delay.
They wrote on Tuesday morning: ‘We are aware of delays with customers receiving their Girls Aloud tickets for Birmingham. Tickets were posted last week so if you have not received yours yet, please contact us here,’ before linking to their helpdesk.
Girls Aloud fans are up in arms as they are yet to receive tickets for the band’s Birmingham show, which is hours away (pictured Kimberley Walsh, Nadine Coyle, Cheryl, Nicola Roberts)
Those who had paid to see the noughties girlband’s reunion tour gig at the Resorts World Arena on Tuesday night flooded X, formerly Twitter, asking what to do as they arrived in the city
Ticketek have responded to the uproar with a statement on the delay
Matt Fisher had been one of those hoping to attend Tuesday night’s show, but has been left worrying if he will even be admitted into the arena.
He told MailOnline: ‘I’ve been looking forward to this for six months, sunk an awful lot of money into tickets, travel, accommodation and to still not know if I’m going to make it through the doors in six hours is extremely upsetting.
‘As a fan, I’m disenchanted the bands official VIP ticket seller has treated us this way and potentially ruined the experience of a lifetime – many of us thought we’d never get to see them tour again.
‘It’s shameful thousands of people have spent money only to be desperately seeking answers to the last minute.’
Many took to X, formerly Twitter, demanding answers about what they should do and voiced their concerns about hundreds flocking to the box office to try to get their hands on their tickets.
Tweets read: ‘This is going to be horrendous!’ and ‘Hi @ticketek_uk I have the exact same problem. I am not getting a response and I’m already in Birmingham. My show is tonight and I don’t know where to go to get my ticket. Will someone please answer?’
‘We waited for the postie today and they didn’t have them so now holding out that ticketek add me to the box office list which they still haven’t done!’
‘Looking at all the tweets and Trustpilot reviews for @ticketek_uk, this seems to be affecting a huge number of people, potentially everyone who bought presale? Guess @GirlsAloud will be playing to a half-empty arena if nobody will get their act together!’
The band which features Nicola Roberts , 38, Nadine Coyle , 38, Kimberley Walsh , 42, and Cheryl, 40, kicked off their comeback concerts last month
Many took to X, formerly Twitter, demanding answers about what they should do and voiced their concerns about hundreds flocking to the box office to try to get their hands on tickets
Nadine, Nicola, Cheryl, and Kimberley made up the iconic girl band alongside Sarah until her tragic death from breast cancer in 2021 at the age of 39 (band seen in 2002)
They are currently on tour for the first time since 2013 and, during each show, they have been paying tribute to late bandmate Sarah Harding
MailOnline has contacted Ticketek and The Ticket Factory for comment.
The band which features Nicola Roberts, 38, Nadine Coyle, 38, Kimberley Walsh, 42, and Cheryl, 40, kicked off their comeback concerts last month.
They are currently on tour for the first time since 2013 and, during each show, they have been paying tribute to late bandmate Sarah Harding.
Ticketek previously came under fire during the pre-sale of the tickets for the tour after the website crashed.
Dozens of fans vented their frustrations after waiting two hours only, only to get timed out when they were selecting seats.
Ticketek is an Australian event ticketing company and is a rival for Ticketmaster.
The presale kicked off at 9am on November 29, and fans took to X – formerly known as Twitter – to share their desperation for tickets as they eagerly queued for them.
But many were left disappointed – some ‘absolutely disgusted’ – due to the website glitching.
One wrote: ‘Three times I had seats selected and got to checkout before it timed out, each repeat occurrence with worse seats than before. When at the checkout stage surely the timer should reset ! Have given up now, absolutely disgusted with the experience here!’
Others said: ‘Anyone trying to get Girls Aloud tickets, sod Ticketek off and go back to the presale link in the email. Took me to Ticketmaster and I got tickets straight away, no queueing at all!! (Up in the gods but I refuse to pay £100+’.
‘@ticketek_uk utter disaster with the #girlsaloud pre sale, got tickets but the page timed out as I was signing in to then get to the payment page, despite signing in before I clicked to look for tickets. Not happy not stuck in the stupid lounge again.’
The group catapulted to fame in 2002 when they took part in the ITV reality show Popstars: The Rivals.
They competed for a place in a girl band and were then pitted against a boy band from the show named One True Voice in the hope that their song would become Christmas number one.
Girls Aloud won with their single Sound Of The Underground and they went on to have three more number ones and 20 top ten hits.
Sarah also won Celebrity Big Brother in 2017.
